Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 577 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
7. 7.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
12. 12.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) eating while talking (d) a noisy background
16. 16.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
17. 17.True or false: “noting key details” is a rude phone habit. (a) True (b) False
18. 18.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
19. 19.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) noting key details (d) saying your name
20. 20.True or false: “noting key details” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) mumbling your name (d) calling very late
22. 22.True or false: “saying your name” is a polite phone habit. (a) True (b) False
23. 23.True or false: “greeting first” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) calling at a fair time (d) shouting into the phone
25. 25.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) calling at a fair time (d) calling very late
30. 30.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) shouting into the phone (d) hanging up suddenly
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) noting key details (d) not saying who you are
32. 32.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
33. 33.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) saying thank you (d) greeting first
34. 34.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) asking “Is now okay?” (d) saying thank you
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) saying thank you (d) a noisy background
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) chatting to others (d) calling very late

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