Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 578 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) eating while talking (d) shouting into the phone
3. 3.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
4. 4.True or false: “saying your name” is a rude phone habit. (a) False (b) True
5. 5.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) not saying who you are (d) eating while talking
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) shouting into the phone (d) mumbling your name
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
11. 11.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
12. 12.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
14. 14.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) calling at a fair time (d) not saying who you are
16. 16.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) a noisy background (d) asking “Is now okay?”
18. 18.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) calling at a fair time (d) shouting into the phone
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) stating why you called (d) greeting first
21. 21.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
22. 22.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) calling at a fair time (d) saying your name
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) asking “Is now okay?” (d) calling very late
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) stating why you called (b) chatting to others (c) shouting into the phone (d) mumbling your name
26. 26.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) hanging up suddenly
27. 27.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) shouting into the phone (d) chatting to others
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) hanging up suddenly (d) stating why you called
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) saying thank you
31. 31.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) saying your name (d) speaking clearly
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) speaking clearly (d) calling very late
34. 34.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) saying your name
39. 39.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
40. 40.True or false: “stating why you called” is a rude phone habit. (a) False (b) True

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