Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 579 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
2. 2.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
3. 3.True or false: “greeting first” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) not saying who you are (d) a noisy background
9. 9.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) eating while talking (d) saying thank you
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) noting key details (d) greeting first
12. 12.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) greeting first (d) saying your name
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) shouting into the phone (d) a noisy background
17. 17.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) mumbling your name (d) a noisy background
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) shouting into the phone (d) noting key details
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) stating why you called (d) eating while talking
25. 25.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) noting key details (d) eating while talking
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
31. 31.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) eating while talking (d) asking “Is now okay?”
32. 32.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) calling at a fair time (b) mumbling your name (c) hanging up suddenly (d) shouting into the phone
34. 34.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) not saying who you are
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) greeting first (d) hanging up suddenly
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) asking “Is now okay?”
38. 38.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

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