Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 580 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
3. 3.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) calling very late (d) not saying who you are
5. 5.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) mumbling your name (d) greeting first
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
8. 8.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) a noisy background (d) greeting first
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) stating why you called (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) a noisy background
16. 16.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) stating why you called (d) chatting to others
17. 17.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) saying thank you (d) asking “Is now okay?”
18. 18.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying thank you (d) hanging up suddenly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
21. 21.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) stating why you called
23. 23.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) greeting first (d) stating why you called
24. 24.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) noting key details (d) not saying who you are
26. 26.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) not saying who you are (d) eating while talking
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) eating while talking (d) shouting into the phone
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) chatting to others (d) calling at a fair time
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) mumbling your name (d) speaking clearly

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