Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 59 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) saying thank you (d) chatting to others
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
5. 5.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
6. 6.True or false: “calling very late” is a polite phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) stating why you called (d) saying thank you
9. 9.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying thank you (d) asking “Is now okay?”
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) saying thank you (d) calling very late
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) noting key details (d) asking “Is now okay?”
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) saying your name
18. 18.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) a noisy background (d) speaking clearly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
23. 23.True or false: “saying your name” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
26. 26.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) greeting first (d) noting key details
29. 29.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) not saying who you are (d) a noisy background
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
34. 34.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) chatting to others (d) hanging up suddenly
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
37. 37.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) chatting to others (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling very late (d) stating why you called
39. 39.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) calling at a fair time (d) greeting first
40. 40.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit

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