Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 581 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a rude phone habit? (a) mumbling your name (b) calling at a fair time (c) noting key details (d) saying your name
3. 3.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) asking “Is now okay?” (d) calling at a fair time
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) mumbling your name (d) a noisy background
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) noting key details (d) calling very late
8. 8.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
11. 11.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) asking “Is now okay?” (d) eating while talking
12. 12.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) saying thank you (d) calling at a fair time
13. 13.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) saying thank you (d) calling at a fair time
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) stating why you called (d) noting key details
16. 16.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) mumbling your name (d) calling at a fair time
17. 17.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) calling very late (d) mumbling your name
18. 18.True or false: “noting key details” is a rude phone habit. (a) False (b) True
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) shouting into the phone (d) chatting to others
21. 21.True or false: “noting key details” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) noting key details (d) eating while talking
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) eating while talking (d) not saying who you are
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
29. 29.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) stating why you called (d) eating while talking
31. 31.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
33. 33.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) stating why you called (d) calling at a fair time
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
37. 37.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
38. 38.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) shouting into the phone (d) speaking clearly
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) speaking clearly (d) noting key details

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