Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 582 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a rude phone habit. (a) False (b) True
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
3. 3.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) asking “Is now okay?” (d) greeting first
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) stating why you called (d) hanging up suddenly
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) calling very late (d) a noisy background
10. 10.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) mumbling your name (d) a noisy background
11. 11.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) saying thank you (d) speaking clearly
12. 12.True or false: “calling very late” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) speaking clearly (b) a noisy background (c) shouting into the phone (d) not saying who you are
15. 15.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) chatting to others (d) eating while talking
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) mumbling your name (d) speaking clearly
23. 23.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
24. 24.True or false: “noting key details” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
26. 26.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) saying your name (d) asking “Is now okay?”
27. 27.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) calling very late (d) chatting to others
28. 28.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
29. 29.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
30. 30.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying your name (d) noting key details
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) mumbling your name (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) a noisy background (d) saying thank you
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) chatting to others (d) asking “Is now okay?”
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
40. 40.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) shouting into the phone (d) greeting first

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