Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 583 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
4. 4.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
6. 6.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) mumbling your name (d) saying your name
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) not saying who you are
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
12. 12.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
17. 17.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
18. 18.True or false: “saying your name” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) stating why you called (d) saying your name
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) saying your name (d) not saying who you are
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) a noisy background (d) not saying who you are
26. 26.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) calling at a fair time (d) saying thank you
27. 27.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
28. 28.True or false: “calling very late” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) noting key details (d) a noisy background
30. 30.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
31. 31.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
34. 34.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
35. 35.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) shouting into the phone (d) saying thank you
37. 37.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) calling very late (d) a noisy background
40. 40.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit

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