Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 584 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) chatting to others (d) calling at a fair time
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) eating while talking
3. 3.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) saying thank you (d) stating why you called
4. 4.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
8. 8.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
10. 10.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
11. 11.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) stating why you called (d) hanging up suddenly
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) asking “Is now okay?” (d) a noisy background
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
17. 17.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) stating why you called (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) noting key details (d) saying thank you
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) greeting first (d) eating while talking
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) calling very late (d) eating while talking
28. 28.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) a noisy background (d) speaking clearly
29. 29.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
31. 31.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) chatting to others
32. 32.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.True or false: “calling very late” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling very late (d) saying thank you
39. 39.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
40. 40.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller

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