Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 585 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) eating while talking (d) shouting into the phone
5. 5.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) saying thank you
6. 6.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
8. 8.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) a noisy background (d) greeting first
9. 9.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) mumbling your name (d) calling very late
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) a noisy background
18. 18.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) asking “Is now okay?” (d) saying your name
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) a noisy background (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) speaking clearly (d) eating while talking
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) hanging up suddenly (d) shouting into the phone
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) hanging up suddenly (d) noting key details
26. 26.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) calling very late (d) chatting to others
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
33. 33.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
34. 34.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
35. 35.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) shouting into the phone (d) chatting to others
38. 38.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) shouting into the phone (d) speaking clearly
39. 39.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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