Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 586 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
4. 4.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) calling at a fair time (d) eating while talking
5. 5.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) mumbling your name (d) stating why you called
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) calling at a fair time (d) hanging up suddenly
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) eating while talking (d) calling very late
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) eating while talking (d) stating why you called
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) eating while talking (d) hanging up suddenly
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
13. 13.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
15. 15.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) saying thank you (d) greeting first
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “calling very late” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) shouting into the phone (d) chatting to others
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
27. 27.True or false: “noting key details” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) hanging up suddenly (d) calling very late
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
36. 36.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) not saying who you are (d) chatting to others
37. 37.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying your name (d) stating why you called
39. 39.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) chatting to others (d) shouting into the phone
40. 40.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack

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