Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 587 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) noting key details (d) eating while talking
2. 2.True or false: “calling very late” is a polite phone habit. (a) True (b) False
3. 3.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) calling very late (d) not saying who you are
5. 5.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) saying thank you (d) greeting first
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) calling at a fair time
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) calling at a fair time (d) a noisy background
8. 8.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) a noisy background (d) speaking clearly
12. 12.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) noting key details
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) shouting into the phone (d) speaking clearly
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) saying your name (d) shouting into the phone
18. 18.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) calling at a fair time
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) calling very late
21. 21.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) eating while talking
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
23. 23.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) chatting to others (d) shouting into the phone
25. 25.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
26. 26.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
29. 29.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) mumbling your name (d) not saying who you are
30. 30.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) saying thank you
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) not saying who you are (d) saying your name
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
35. 35.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) hanging up suddenly (d) saying thank you
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) hanging up suddenly (d) eating while talking
39. 39.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) calling very late (d) saying thank you

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