Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 588 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) asking “Is now okay?”
3. 3.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying thank you (d) chatting to others
4. 4.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
5. 5.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) not saying who you are (d) speaking clearly
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) noting key details (d) calling very late
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
12. 12.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
16. 16.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) not saying who you are (d) hanging up suddenly
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) calling very late (d) noting key details
18. 18.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) eating while talking (d) asking “Is now okay?”
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) calling very late (d) mumbling your name
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) noting key details (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) hanging up suddenly (d) calling very late
25. 25.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) calling very late (d) speaking clearly
27. 27.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) noting key details (d) saying thank you
29. 29.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
31. 31.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
32. 32.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) saying thank you (d) chatting to others
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) speaking clearly
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) shouting into the phone (d) chatting to others
36. 36.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) calling very late (d) mumbling your name
37. 37.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) greeting first (d) speaking clearly
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored

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