Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 589 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) hanging up suddenly
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “saying your name” is a rude phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) eating while talking (d) mumbling your name
6. 6.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) hanging up suddenly (d) stating why you called
7. 7.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) speaking clearly (d) greeting first
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
9. 9.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
12. 12.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
14. 14.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
15. 15.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) stating why you called
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) asking “Is now okay?” (d) eating while talking
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) asking “Is now okay?”
20. 20.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) stating why you called (d) calling very late
21. 21.True or false: “calling very late” is a rude phone habit. (a) False (b) True
22. 22.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
23. 23.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling at a fair time (d) greeting first
25. 25.True or false: “noting key details” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) calling very late (d) greeting first
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) shouting into the phone (d) greeting first
31. 31.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) chatting to others (d) saying your name
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) shouting into the phone
35. 35.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
37. 37.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) saying thank you (d) eating while talking
40. 40.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) greeting first (d) calling at a fair time

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