Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 590 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) chatting to others (d) stating why you called
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) calling very late (d) chatting to others
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) asking “Is now okay?” (d) a noisy background
8. 8.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) saying thank you (d) shouting into the phone
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) greeting first (d) speaking clearly
14. 14.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
20. 20.True or false: “noting key details” is a rude phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) stating why you called (d) calling very late
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
23. 23.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
24. 24.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
25. 25.True or false: “greeting first” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) stating why you called (d) speaking clearly
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) eating while talking
32. 32.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) not saying who you are (d) speaking clearly
33. 33.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) greeting first (d) calling very late
35. 35.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
36. 36.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) mumbling your name (d) calling very late
37. 37.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) shouting into the phone (d) eating while talking
38. 38.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
39. 39.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit

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