Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 60 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
2. 2.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
3. 3.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) mumbling your name (d) eating while talking
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) noting key details (d) calling at a fair time
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
16. 16.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) not saying who you are (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) saying your name (d) hanging up suddenly
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) speaking clearly (d) a noisy background
19. 19.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) speaking clearly (d) noting key details
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) eating while talking (d) calling very late
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) saying thank you (d) noting key details
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) saying your name
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “calling very late” is a rude phone habit. (a) False (b) True
27. 27.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
28. 28.True or false: “saying your name” is a polite phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) calling very late (d) saying your name
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) saying your name (d) mumbling your name
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) greeting first (d) mumbling your name
34. 34.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
35. 35.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) speaking clearly (d) asking “Is now okay?”
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) greeting first
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes

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