Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 591 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) not saying who you are (d) stating why you called
2. 2.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) calling at a fair time (d) shouting into the phone
4. 4.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) saying thank you (d) calling at a fair time
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) saying thank you
10. 10.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) noting key details (d) not saying who you are
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) saying thank you (d) asking “Is now okay?”
18. 18.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) eating while talking (d) shouting into the phone
19. 19.Which of these is a rude phone habit? (a) mumbling your name (b) calling at a fair time (c) greeting first (d) stating why you called
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) asking “Is now okay?” (d) eating while talking
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) greeting first (d) not saying who you are
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) saying your name (d) calling at a fair time
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) chatting to others (d) mumbling your name
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying your name (d) calling very late
32. 32.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
33. 33.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) calling at a fair time (d) greeting first
37. 37.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
38. 38.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
39. 39.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
40. 40.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name

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