Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 592 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) mumbling your name
6. 6.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) noting key details (d) calling at a fair time
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) calling at a fair time (d) noting key details
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) calling at a fair time (d) not saying who you are
14. 14.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) saying your name (d) calling very late
15. 15.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) shouting into the phone (d) hanging up suddenly
19. 19.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) eating while talking (d) a noisy background
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) speaking clearly (d) mumbling your name
23. 23.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
24. 24.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
25. 25.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) hanging up suddenly (d) calling very late
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) eating while talking (d) a noisy background
34. 34.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) mumbling your name (d) saying thank you
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) hanging up suddenly (d) calling at a fair time
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit

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