Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 593 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) asking “Is now okay?” (d) mumbling your name
2. 2.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) speaking clearly (d) hanging up suddenly
5. 5.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) speaking clearly (d) stating why you called
8. 8.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) saying thank you (d) hanging up suddenly
9. 9.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
12. 12.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
13. 13.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) hanging up suddenly (d) shouting into the phone
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) noting key details (d) calling very late
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) calling very late (d) asking “Is now okay?”
19. 19.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) mumbling your name (d) saying your name
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) chatting to others (d) noting key details
22. 22.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
24. 24.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) a noisy background (d) saying your name
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
27. 27.True or false: “noting key details” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) calling very late (d) hanging up suddenly
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
34. 34.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) mumbling your name (d) not saying who you are
39. 39.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) chatting to others (d) mumbling your name
40. 40.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack

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