Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 594 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) chatting to others (d) eating while talking
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) stating why you called (d) not saying who you are
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) hanging up suddenly (d) saying thank you
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) eating while talking (d) stating why you called
8. 8.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) saying your name (d) speaking clearly
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
13. 13.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) saying your name (d) mumbling your name
14. 14.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
15. 15.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.True or false: “calling very late” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) a noisy background (d) calling very late
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
23. 23.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
24. 24.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) greeting first (d) eating while talking
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) saying your name (d) stating why you called
31. 31.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) stating why you called (d) mumbling your name
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling very late” is a polite phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) greeting first (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) not saying who you are (d) calling very late
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) mumbling your name (d) noting key details
39. 39.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) chatting to others (d) calling very late
40. 40.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit

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