Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 595 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
2. 2.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
5. 5.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) noting key details (d) not saying who you are
6. 6.True or false: “saying your name” is a polite phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) not saying who you are (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) greeting first
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
15. 15.True or false: “noting key details” is a rude phone habit. (a) False (b) True
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) eating while talking (d) mumbling your name
18. 18.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
19. 19.True or false: “greeting first” is a polite phone habit. (a) False (b) True
20. 20.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
23. 23.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
26. 26.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) saying thank you (d) greeting first
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
32. 32.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
33. 33.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) speaking clearly (d) hanging up suddenly
34. 34.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) stating why you called (d) hanging up suddenly
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) a noisy background (d) shouting into the phone
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) noting key details (d) stating why you called

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