Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 596 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) stating why you called (d) saying your name
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) chatting to others (d) greeting first
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) noting key details (d) shouting into the phone
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
7. 7.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) calling very late (d) saying your name
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) a noisy background (d) noting key details
10. 10.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.True or false: “saying your name” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) saying your name (d) saying thank you
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) eating while talking (d) stating why you called
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.True or false: “calling very late” is a polite phone habit. (a) True (b) False
32. 32.True or false: “noting key details” is a rude phone habit. (a) True (b) False
33. 33.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) mumbling your name (d) chatting to others
35. 35.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) eating while talking (d) hanging up suddenly
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) hanging up suddenly (d) speaking clearly
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) saying your name (d) a noisy background
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit

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