Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 597 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) greeting first (d) asking “Is now okay?”
4. 4.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
5. 5.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying your name (d) hanging up suddenly
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) speaking clearly (d) stating why you called
12. 12.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “greeting first” is a polite phone habit. (a) False (b) True
19. 19.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
20. 20.Which of these is a polite phone habit? (a) stating why you called (b) chatting to others (c) shouting into the phone (d) mumbling your name
21. 21.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) chatting to others (d) saying your name
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) eating while talking (d) greeting first
23. 23.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) saying your name (d) eating while talking
26. 26.True or false: “greeting first” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) speaking clearly (d) greeting first
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
29. 29.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
31. 31.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) chatting to others (d) noting key details
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “calling very late” is a polite phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) mumbling your name (d) a noisy background
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) hanging up suddenly (d) chatting to others
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit

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