Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 598 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) mumbling your name (d) calling very late
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
6. 6.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) stating why you called (d) greeting first
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) hanging up suddenly (d) saying thank you
8. 8.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) calling very late (d) asking “Is now okay?”
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) calling very late (d) eating while talking
15. 15.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) stating why you called (d) eating while talking
16. 16.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
17. 17.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) speaking clearly (d) calling at a fair time
20. 20.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) calling very late (d) eating while talking
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying thank you (d) chatting to others
25. 25.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) chatting to others (d) shouting into the phone
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) chatting to others (d) shouting into the phone
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) chatting to others (d) shouting into the phone
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) stating why you called (d) hanging up suddenly
32. 32.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) noting key details (d) mumbling your name
33. 33.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) greeting first (d) asking “Is now okay?”
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) saying your name (d) mumbling your name
37. 37.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) a noisy background
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) not saying who you are (d) asking “Is now okay?”

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