Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 599 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
2. 2.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
3. 3.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) calling at a fair time (d) hanging up suddenly
5. 5.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
7. 7.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
8. 8.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying your name (d) not saying who you are
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling at a fair time (d) eating while talking
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) noting key details
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) saying thank you
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) speaking clearly (d) shouting into the phone
16. 16.True or false: “greeting first” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) chatting to others (d) mumbling your name
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
20. 20.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) eating while talking (d) not saying who you are
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) greeting first (d) a noisy background
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying your name (d) chatting to others
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
26. 26.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) calling very late (d) saying thank you
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) chatting to others (b) greeting first (c) calling at a fair time (d) saying thank you
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “saying your name” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) eating while talking (d) hanging up suddenly
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) noting key details (d) stating why you called

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