Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 600 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) hanging up suddenly (d) mumbling your name
2. 2.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) noting key details (d) saying thank you
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “saying your name” is a rude phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
10. 10.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) eating while talking (d) chatting to others
11. 11.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
12. 12.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
15. 15.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
16. 16.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) noting key details
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
21. 21.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “calling very late” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) saying thank you (d) greeting first
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) calling at a fair time (d) stating why you called
29. 29.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) stating why you called (d) asking “Is now okay?”
30. 30.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) calling very late (d) not saying who you are
32. 32.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) shouting into the phone (d) hanging up suddenly
33. 33.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
36. 36.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
37. 37.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) saying thank you (d) eating while talking
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling at a fair time (d) a noisy background
39. 39.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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