Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 7 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) calling at a fair time (d) saying your name
4. 4.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) not saying who you are (d) eating while talking
5. 5.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
6. 6.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) calling very late (d) eating while talking
8. 8.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) calling very late (b) greeting first (c) stating why you called (d) noting key details
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) greeting first (d) a noisy background
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) saying your name
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) saying your name (d) greeting first
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.True or false: “calling very late” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) hanging up suddenly (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) speaking clearly (d) calling very late
21. 21.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
23. 23.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) asking “Is now okay?”
25. 25.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
26. 26.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) mumbling your name (d) not saying who you are
27. 27.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) a noisy background (d) chatting to others
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) stating why you called (d) eating while talking
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) shouting into the phone (d) hanging up suddenly
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) mumbling your name (d) not saying who you are
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) not saying who you are (d) noting key details
36. 36.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
37. 37.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) shouting into the phone (d) asking “Is now okay?”
40. 40.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True

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