Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 61 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
2. 2.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
8. 8.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) stating why you called (d) calling very late
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) greeting first (d) eating while talking
12. 12.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) asking “Is now okay?” (d) a noisy background
14. 14.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) saying your name (d) noting key details
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) eating while talking (d) greeting first
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) greeting first (d) hanging up suddenly
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling very late (d) stating why you called
22. 22.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) stating why you called (d) saying thank you
24. 24.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
25. 25.True or false: “greeting first” is a polite phone habit. (a) True (b) False
26. 26.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) mumbling your name (d) shouting into the phone
28. 28.True or false: “saying your name” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) shouting into the phone (d) hanging up suddenly
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) a noisy background (d) shouting into the phone
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) a noisy background (d) greeting first
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) noting key details (d) chatting to others
36. 36.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) not saying who you are (d) shouting into the phone
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
40. 40.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes

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