Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 601 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
3. 3.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) stating why you called (d) shouting into the phone
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) saying thank you (d) asking “Is now okay?”
8. 8.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) shouting into the phone (d) hanging up suddenly
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) eating while talking (d) calling very late
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) saying thank you
13. 13.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) mumbling your name (d) chatting to others
14. 14.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) stating why you called (d) noting key details
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling very late (d) asking “Is now okay?”
17. 17.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) asking “Is now okay?” (d) greeting first
20. 20.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) saying thank you (d) asking “Is now okay?”
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) greeting first (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) asking “Is now okay?” (d) chatting to others
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) asking “Is now okay?” (d) saying your name
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) calling at a fair time (d) stating why you called
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) a noisy background
33. 33.True or false: “saying your name” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) speaking clearly (d) hanging up suddenly
36. 36.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) saying your name (d) not saying who you are
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit

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