Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 602 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
4. 4.True or false: “greeting first” is a polite phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) eating while talking (d) asking “Is now okay?”
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) saying your name (d) mumbling your name
8. 8.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) not saying who you are (d) shouting into the phone
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
16. 16.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
17. 17.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
18. 18.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) noting key details (d) mumbling your name
19. 19.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
20. 20.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) greeting first (d) calling very late
25. 25.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) asking “Is now okay?” (d) noting key details
27. 27.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
28. 28.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) mumbling your name (d) chatting to others
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
34. 34.True or false: “saying your name” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) speaking clearly (d) calling at a fair time
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) mumbling your name (d) eating while talking
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) eating while talking (d) saying your name
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) hanging up suddenly

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