Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 603 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) saying your name
2. 2.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
3. 3.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
4. 4.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) calling at a fair time (d) stating why you called
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) eating while talking (d) asking “Is now okay?”
11. 11.True or false: “saying your name” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.True or false: “saying your name” is a polite phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) eating while talking (d) saying your name
15. 15.True or false: “calling very late” is a rude phone habit. (a) True (b) False
16. 16.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) not saying who you are (d) greeting first
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) chatting to others (d) calling at a fair time
23. 23.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
24. 24.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
27. 27.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
28. 28.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) chatting to others (d) asking “Is now okay?”
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) asking “Is now okay?”
31. 31.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) calling at a fair time (d) chatting to others
32. 32.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) eating while talking (d) shouting into the phone
33. 33.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
36. 36.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
38. 38.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) saying thank you (d) greeting first
39. 39.True or false: “noting key details” is a rude phone habit. (a) False (b) True
40. 40.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False

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