Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 604 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
2. 2.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) chatting to others (d) a noisy background
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying your name (d) asking “Is now okay?”
7. 7.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) greeting first (d) stating why you called
8. 8.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
9. 9.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) stating why you called (d) saying your name
13. 13.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) speaking clearly (d) saying thank you
14. 14.True or false: “calling very late” is a polite phone habit. (a) True (b) False
15. 15.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) saying your name (d) stating why you called
16. 16.True or false: “saying your name” is a polite phone habit. (a) False (b) True
17. 17.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) shouting into the phone (d) noting key details
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) saying your name (d) a noisy background
24. 24.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) calling at a fair time (d) not saying who you are
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) not saying who you are (d) stating why you called
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) greeting first (d) eating while talking
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) shouting into the phone (d) calling very late
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
31. 31.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) saying your name (d) saying thank you
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying thank you (d) shouting into the phone
36. 36.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) chatting to others (d) calling at a fair time
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) saying thank you (d) a noisy background
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) noting key details (d) saying thank you

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