Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 605 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) a noisy background (d) greeting first
2. 2.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) chatting to others (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) not saying who you are (d) greeting first
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) saying your name (d) not saying who you are
9. 9.True or false: “saying your name” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) a noisy background (d) saying your name
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
14. 14.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
16. 16.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) hanging up suddenly (d) greeting first
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) hanging up suddenly (d) calling very late
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
27. 27.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) shouting into the phone (d) speaking clearly
28. 28.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) speaking clearly (d) not saying who you are
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
30. 30.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) eating while talking (d) shouting into the phone
33. 33.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “noting key details” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) shouting into the phone (d) eating while talking
38. 38.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) stating why you called (d) mumbling your name
39. 39.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) calling very late (d) greeting first
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

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