Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 606 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) a noisy background (d) not saying who you are
2. 2.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) saying your name (d) speaking clearly
3. 3.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) hanging up suddenly (d) not saying who you are
5. 5.True or false: “greeting first” is a polite phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) asking “Is now okay?” (d) greeting first
7. 7.Which of these is a rude phone habit? (a) eating while talking (b) noting key details (c) saying thank you (d) calling at a fair time
8. 8.Which of these is a polite phone habit? (a) stating why you called (b) not saying who you are (c) a noisy background (d) shouting into the phone
9. 9.True or false: “saying your name” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling very late (d) speaking clearly
12. 12.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
18. 18.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
19. 19.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) saying your name (d) a noisy background
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) speaking clearly (d) saying thank you
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) shouting into the phone (d) calling very late
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) asking “Is now okay?” (d) stating why you called
28. 28.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) hanging up suddenly (d) saying thank you
29. 29.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) calling very late (d) shouting into the phone
30. 30.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) calling at a fair time (d) eating while talking
35. 35.True or false: “noting key details” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) noting key details (d) shouting into the phone
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) hanging up suddenly (d) not saying who you are

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students