Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 609 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) saying thank you (d) saying your name
2. 2.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) not saying who you are (d) shouting into the phone
3. 3.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) calling at a fair time (d) mumbling your name
4. 4.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) eating while talking (d) mumbling your name
5. 5.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
7. 7.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
10. 10.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
12. 12.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) saying thank you (d) speaking clearly
15. 15.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
16. 16.True or false: “noting key details” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “greeting first” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) eating while talking (d) stating why you called
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) not saying who you are (d) a noisy background
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) eating while talking (d) a noisy background
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) noting key details (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
30. 30.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
31. 31.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) asking “Is now okay?”
36. 36.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
37. 37.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) noting key details (d) a noisy background
38. 38.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) noting key details (d) calling at a fair time
39. 39.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) stating why you called (d) shouting into the phone

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