Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 610 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) not saying who you are (d) calling at a fair time
3. 3.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) speaking clearly
4. 4.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) stating why you called (d) shouting into the phone
10. 10.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) hanging up suddenly (d) noting key details
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) saying thank you (d) saying your name
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) not saying who you are (d) stating why you called
17. 17.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) greeting first (d) a noisy background
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) hanging up suddenly
21. 21.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) speaking clearly (d) a noisy background
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) chatting to others
23. 23.True or false: “calling very late” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying your name (d) chatting to others
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) greeting first (d) eating while talking
26. 26.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) asking “Is now okay?”
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
31. 31.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) asking “Is now okay?”
34. 34.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) stating why you called (d) saying your name
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) eating while talking (d) stating why you called
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
39. 39.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students