Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 62 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) not saying who you are (d) shouting into the phone
2. 2.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) calling very late (d) chatting to others
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) stating why you called (d) hanging up suddenly
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) greeting first
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
10. 10.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) shouting into the phone (d) not saying who you are
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) greeting first (d) mumbling your name
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) stating why you called (d) speaking clearly
14. 14.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
15. 15.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
18. 18.Which of these is a rude phone habit? (a) calling very late (b) greeting first (c) saying thank you (d) asking “Is now okay?”
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) chatting to others (d) saying thank you
20. 20.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) noting key details (d) saying thank you
25. 25.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
26. 26.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
27. 27.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) noting key details (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) not saying who you are (d) speaking clearly
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) hanging up suddenly (d) calling at a fair time
35. 35.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
38. 38.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
39. 39.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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