Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 611 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) saying thank you (d) calling at a fair time
2. 2.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) shouting into the phone (d) greeting first
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) noting key details (d) hanging up suddenly
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
9. 9.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) mumbling your name (d) hanging up suddenly
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) speaking clearly (d) hanging up suddenly
12. 12.Which of these is a rude phone habit? (a) eating while talking (b) noting key details (c) stating why you called (d) speaking clearly
13. 13.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
14. 14.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) speaking clearly (d) a noisy background
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) saying your name (d) calling very late
16. 16.True or false: “saying your name” is a rude phone habit. (a) False (b) True
17. 17.True or false: “calling very late” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) saying your name (d) speaking clearly
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) shouting into the phone (d) not saying who you are
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) calling at a fair time (d) mumbling your name
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
25. 25.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
27. 27.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) shouting into the phone (d) calling very late
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) mumbling your name (d) stating why you called
31. 31.True or false: “noting key details” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a polite phone habit? (a) calling at a fair time (b) mumbling your name (c) eating while talking (d) chatting to others
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling at a fair time (d) chatting to others
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) saying thank you (d) stating why you called
36. 36.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
38. 38.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) a noisy background (d) shouting into the phone
40. 40.True or false: “calling very late” is a polite phone habit. (a) True (b) False

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