Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 612 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.True or false: “greeting first” is a rude phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) asking “Is now okay?” (d) calling at a fair time
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) shouting into the phone (d) speaking clearly
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) hanging up suddenly (d) chatting to others
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) a noisy background (d) speaking clearly
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) shouting into the phone (d) calling very late
15. 15.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) greeting first (d) not saying who you are
18. 18.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) greeting first (d) calling very late
23. 23.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) eating while talking (d) saying your name
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) saying thank you (d) stating why you called
25. 25.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) noting key details (d) saying your name
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) shouting into the phone (d) stating why you called
31. 31.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) calling at a fair time (d) calling very late
35. 35.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) eating while talking (d) mumbling your name
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
37. 37.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) saying thank you (d) eating while talking
40. 40.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False

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