Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 613 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) hanging up suddenly (d) stating why you called
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling at a fair time (d) hanging up suddenly
4. 4.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) noting key details (d) saying your name
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) mumbling your name (d) not saying who you are
7. 7.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) calling very late (d) greeting first
8. 8.True or false: “noting key details” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) calling at a fair time (d) saying your name
11. 11.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
12. 12.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
13. 13.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) greeting first (d) saying your name
16. 16.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
18. 18.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
19. 19.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) greeting first (d) mumbling your name
20. 20.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
21. 21.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
22. 22.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) eating while talking (d) shouting into the phone
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
25. 25.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
29. 29.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) hanging up suddenly (d) speaking clearly
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) stating why you called (d) hanging up suddenly
34. 34.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) asking “Is now okay?” (d) noting key details
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) saying your name (d) calling very late
38. 38.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “stating why you called” is a rude phone habit. (a) True (b) False

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