Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 614 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a polite phone habit. (a) True (b) False
2. 2.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) calling very late (d) chatting to others
7. 7.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) shouting into the phone (d) eating while talking
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) not saying who you are (d) calling very late
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) greeting first (d) asking “Is now okay?”
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) calling at a fair time (d) saying thank you
15. 15.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) calling very late (d) shouting into the phone
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) shouting into the phone (d) not saying who you are
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) shouting into the phone (d) saying your name
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) calling very late (d) saying your name
24. 24.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
25. 25.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
26. 26.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) greeting first
29. 29.True or false: “calling very late” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
37. 37.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) speaking clearly (d) mumbling your name
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) chatting to others (d) calling at a fair time

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