Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 615 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) saying your name (d) eating while talking
2. 2.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) calling at a fair time (d) speaking clearly
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) mumbling your name (d) saying your name
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
10. 10.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) shouting into the phone (d) greeting first
12. 12.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
13. 13.True or false: “greeting first” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
16. 16.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) asking “Is now okay?”
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) noting key details (d) eating while talking
19. 19.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) speaking clearly (d) mumbling your name
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) stating why you called (d) noting key details
22. 22.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
23. 23.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) asking “Is now okay?” (d) a noisy background
24. 24.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) calling very late (d) saying your name
27. 27.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
28. 28.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) chatting to others
34. 34.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
36. 36.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “saying thank you” is a rude phone habit. (a) False (b) True

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