Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 616 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) greeting first (d) not saying who you are
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) noting key details (d) calling very late
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) a noisy background (d) saying thank you
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) chatting to others (d) stating why you called
11. 11.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
14. 14.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) calling very late
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) calling very late (d) not saying who you are
18. 18.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) stating why you called
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) calling very late (d) asking “Is now okay?”
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
26. 26.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) asking “Is now okay?” (d) greeting first
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) eating while talking
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) noting key details (d) greeting first
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) calling very late (d) not saying who you are
34. 34.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) speaking clearly (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) asking “Is now okay?” (d) calling at a fair time
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) mumbling your name (d) eating while talking
38. 38.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) mumbling your name (d) hanging up suddenly
39. 39.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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