Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 617 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) a noisy background (d) shouting into the phone
3. 3.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
4. 4.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying your name (d) eating while talking
5. 5.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) not saying who you are (d) a noisy background
6. 6.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
7. 7.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) eating while talking (d) shouting into the phone
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
12. 12.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) mumbling your name (d) saying thank you
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) saying your name (d) greeting first
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) not saying who you are (d) greeting first
15. 15.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
16. 16.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) speaking clearly (d) noting key details
18. 18.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) noting key details (d) saying thank you
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
22. 22.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “noting key details” is a polite phone habit. (a) True (b) False
24. 24.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
25. 25.True or false: “saying your name” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) hanging up suddenly (d) saying your name
28. 28.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
30. 30.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) calling at a fair time (d) noting key details
33. 33.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) saying your name (d) mumbling your name
34. 34.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) hanging up suddenly (d) a noisy background

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