Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 618 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
4. 4.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
5. 5.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) calling at a fair time (d) a noisy background
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) a noisy background (d) calling at a fair time
8. 8.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) chatting to others (d) eating while talking
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) a noisy background
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) chatting to others (d) eating while talking
14. 14.True or false: “noting key details” is a rude phone habit. (a) True (b) False
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
16. 16.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) stating why you called (d) saying thank you
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) stating why you called (d) shouting into the phone
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
24. 24.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) mumbling your name (d) saying thank you
25. 25.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
28. 28.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) asking “Is now okay?” (d) a noisy background
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) not saying who you are (b) calling at a fair time (c) saying your name (d) speaking clearly
33. 33.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
34. 34.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) eating while talking (d) asking “Is now okay?”
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) eating while talking (d) asking “Is now okay?”
38. 38.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
39. 39.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) shouting into the phone (d) speaking clearly

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