Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 619 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) calling very late (d) saying thank you
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) calling very late (b) saying thank you (c) hanging up suddenly (d) chatting to others
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) asking “Is now okay?” (d) a noisy background
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
8. 8.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) hanging up suddenly (d) calling very late
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
10. 10.True or false: “calling very late” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) saying thank you (d) speaking clearly
13. 13.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) speaking clearly (d) chatting to others
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
18. 18.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) asking “Is now okay?” (d) chatting to others
19. 19.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) a noisy background (d) chatting to others
21. 21.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) speaking clearly (d) calling at a fair time
22. 22.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
24. 24.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
28. 28.True or false: “noting key details” is a polite phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) calling very late (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) greeting first (d) not saying who you are
36. 36.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) hanging up suddenly (d) noting key details
37. 37.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
38. 38.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) greeting first (d) noting key details

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