Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 620 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a rude phone habit. (a) True (b) False
2. 2.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
3. 3.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) calling at a fair time (d) speaking clearly
5. 5.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) a noisy background
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) speaking clearly (d) chatting to others
7. 7.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
12. 12.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
13. 13.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) noting key details (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) saying thank you (d) saying your name
17. 17.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) greeting first (d) mumbling your name
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
27. 27.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) stating why you called (d) greeting first
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) speaking clearly
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) stating why you called (d) not saying who you are
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) greeting first
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) shouting into the phone (d) hanging up suddenly
37. 37.True or false: “calling very late” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) not saying who you are (d) asking “Is now okay?”
40. 40.True or false: “saying your name” is a polite phone habit. (a) False (b) True

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