Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 63 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) noting key details (d) not saying who you are
2. 2.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) calling at a fair time (d) chatting to others
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) hanging up suddenly (d) stating why you called
5. 5.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) saying thank you (d) calling at a fair time
6. 6.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) hanging up suddenly (d) asking “Is now okay?”
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
8. 8.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
13. 13.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) not saying who you are (d) noting key details
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) a noisy background (d) saying your name
19. 19.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) shouting into the phone
20. 20.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) chatting to others (d) saying thank you
25. 25.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) calling very late (d) mumbling your name
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) calling very late (d) eating while talking
29. 29.True or false: “greeting first” is a polite phone habit. (a) False (b) True
30. 30.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) saying thank you (d) saying your name
32. 32.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) mumbling your name (d) chatting to others
35. 35.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) saying your name (d) calling very late
37. 37.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
38. 38.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “saying your name” is a polite phone habit. (a) False (b) True

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