Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 621 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) mumbling your name (d) eating while talking
2. 2.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) calling very late (d) stating why you called
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) not saying who you are (d) greeting first
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) chatting to others (d) saying thank you
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) asking “Is now okay?” (d) saying thank you
9. 9.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) mumbling your name (d) shouting into the phone
11. 11.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
12. 12.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) calling very late (d) greeting first
18. 18.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
19. 19.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
20. 20.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) calling very late (d) eating while talking
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) noting key details (d) calling at a fair time
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) calling at a fair time (d) not saying who you are
25. 25.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) a noisy background (d) shouting into the phone
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
30. 30.True or false: “noting key details” is a rude phone habit. (a) False (b) True
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) saying your name (d) speaking clearly
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) hanging up suddenly (d) stating why you called
35. 35.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
36. 36.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) shouting into the phone (d) a noisy background
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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