Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 622 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) noting key details (d) eating while talking
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) a noisy background (d) chatting to others
3. 3.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
4. 4.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) speaking clearly (d) noting key details
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) a noisy background
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) stating why you called (d) noting key details
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) hanging up suddenly (d) eating while talking
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) eating while talking (d) saying your name
11. 11.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) a noisy background (d) chatting to others
12. 12.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) eating while talking (d) mumbling your name
16. 16.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) asking “Is now okay?” (d) hanging up suddenly
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “noting key details” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
22. 22.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) not saying who you are (d) shouting into the phone
23. 23.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) calling at a fair time (d) saying your name
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
28. 28.True or false: “greeting first” is a polite phone habit. (a) False (b) True
29. 29.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) asking “Is now okay?” (d) speaking clearly
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
33. 33.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) calling at a fair time (d) saying your name
35. 35.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) hanging up suddenly (d) shouting into the phone
37. 37.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) saying thank you (d) asking “Is now okay?”
39. 39.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) stating why you called (d) mumbling your name
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit

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